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Service Terms and Conditions

Wooden Frame Window

Service Request

Service Request and Expectations

  1. Service Request Review and Scheduling: a. All service requests will be thoroughly reviewed by our team to understand your requirements. b. Once the review is complete, we will schedule the service based on availability and feasibility. c. An online invitation will be sent to your registered email address for the scheduled service.

  2. Clear Expectations: a. It is important that you provide detailed information about your expectations for the service when making the request. b. Specify the desired outcome, goals, or any specific instructions related to the service. c. Clearly communicate any preferences, constraints, or limitations that may affect the service.

  3. Scope of Service: a. Our service will strive to meet your stated expectations to the best of our abilities. b. The service will be performed within the defined scope as agreed upon during the scheduling process. c. Any changes or modifications to the scope of service should be communicated and agreed upon by both parties in advance.

  4. Communication and Collaboration: a. We encourage open and transparent communication throughout the service process. b. Promptly respond to any requests for additional information or clarification from our team. c. We appreciate your active participation and cooperation to ensure a successful service delivery.

  5. Service Quality: a. We are committed to delivering a high-quality service that meets or exceeds your expectations. b. We will allocate qualified personnel with the necessary expertise to perform the service. c. If you have any concerns about the service quality, please communicate them to us immediately, and we will address them promptly.

  6. Timeliness and Punctuality: a. We understand the importance of time and strive to deliver services in a timely manner. b. We request your cooperation in adhering to the scheduled time for the service. c. In the event of any delays or rescheduling, we will inform you in advance and work towards finding a suitable alternative.

    1. Service Appointment Timeframe: a. Service appointments will have a flexible timeframe of arrival. b. It is recommended to allocate a 1-hour window for the service provider's arrival. c. This flexibility allows for unforeseen circumstances and unexpected turns during the service.

    2. Delays and Unforeseen Circumstances: a. Services may encounter unexpected turns or circumstances that could result in delays. b. We acknowledge that unforeseen events may arise, such as traffic conditions or extended service requirements. c. We will make every effort to minimize delays and keep you informed of any changes to the expected timeframe​.

  7. Confidentiality and Privacy: a. We prioritize the confidentiality and privacy of your information and data. b. Any personal or sensitive information shared during the service request will be treated with utmost care and in compliance with applicable privacy laws.

  8. Feedback and Improvement: a. We value your feedback on our service quality and strive to continuously improve. b. After the completion of the service, you may be requested to provide feedback or participate in a satisfaction survey. c. Your feedback will help us enhance our services and better meet your expectations in the future.

Please note that this policy is subject to change, and we will notify you of any updates. If you have any questions or require further clarification, please don't hesitate to contact our customer support team.

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